Can Microsoft's Surface PCs get out of their rut?

I'm not sure when I found myself expecting disappointment from Microsoft's PC hardware. Maybe it was when the Surface Pro X arrived with a gorgeous design, but a woefully undercooked Windows-on-Arm experience. Or perhaps it was when the company gave up on the intriguing dual-screen Surface Neo, following the underwhleming launch of the Surface Duo (effectively killing the Courier concept twice). I do know that last year's Surface Pro 9 5G — an Arm-based PC that had no business wearing the "Pro" badge — was the last straw.Even though Microsoft managed to make the dream

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